ABSTRACT

IntheIT&Tworld,convergencereferstothemovetowardtheuseofasingleunitedinteraction mediumandmediaasopposedtothemanythatweusetoday[3].ConvergenceenablestelecommunicationsservicesthatareconcurrentlycoupledwithenterpriseandInternetdata.¥eabilitytovisualizeaconceptviaimages,graphs,tables,andprocedureswhilecommunicatingoverthetelephone oravideolinkgreatlyenhancesinteraction.Interactionismorepleasing,meaningful,eªective,and e§cient.Furthermore,suchmedia-richservicesandthedevicesthatsupportthemallowforactions tobetakenwhileonthemovewithgreaterprecisionandfasterresponsetomarketdrivers.¥erefore,

14.1 Introduction .................................................................................... 14-1 14.2Background ...................................................................................... 14-2

14.3 Service-Oriented Architecture ..................................................... 14-3 Service Meta Architectures

14.4 Tailorability ..................................................................................... 14-5 14.5Multimedia Convergence Using Service Architecture ............. 14-5

14.6 Conclusion ..................................................................................... 14-11 References .................................................................................................. 14-12

data and telecommunications convergence promises a wide range of possible solutions that will increase productivity and ®exibility, and provide new on-demand opportunities for enterprises.