ABSTRACT
You may have heard that standard work is one of the foundations of Lean Thinking. However, developing and practicing standard work can be elusive, particularly in an office and service setting. What are the difficulties? Why does this very basic concept so often generate strong resistance? Most often, the answers to these questions lie in a lack of understanding of standard work and its benefits. In general, we resist what we do not understand, and we are unlikely to change our ways if we do not see any benefit to doing so.
