ABSTRACT
Every organizational culture is different and has unique communication needs. In fact, over time, an organization’s communication needs around Kaizen Events will change. In the beginning, you will need to explain far more about lean, what Kaizen Events are, and why particular team members are required, than you will down the road. And even within one organization, the communication needs may vary. A manufacturer just starting to hold Kaizen Events in its office and service areas, needs to be especially diligent in conveying clear, concise, and timely information to a much broader cross-section of the organization. As your company holds more Kaizen Events and matures as a lean organization, the organization will grow to understand why waste must be eliminated, what a Kaizen Event is all about, and what roles various employees need to play. At this point, you may be able to scale back on the level of education and details you provide.
