ABSTRACT
The main thing you need to know to begin a continuous improvement program is how important it is-how the smallest ideas can lead to the greatest results. Kaizen is the building block of all the Lean healthcare service production methodologies; it is the foundation upon which all these methods have been built. The ten principles for improvement shown in Figure 3.3 describe the spirit you need to have in order to be successful in your kaizen activities. These will be discussed throughout the book.
