ABSTRACT
The word culture is often used to refer to shared ways of thinking and behaving among members of any group (Kurosu and Hashizume 2009). Cultures are also made up of subgroups, each with its own unique roles and obligations. Differences can thus arise between subgroups, as each one will have its own shared values, roles, and responsibilities. Cultures can change through time as the roles and responsibilities of the subgroups are altered. In this chapter, we explore differences between two professional groups of human operators in the air trafˆc management (ATM) system: pilots and controllers. We examine how their interactions change when the
Introduction ............................................................................................................ 281 Simulation Environment and Operator Tools .........................................................286 Concepts of Operation ...........................................................................................292 Operator Demographics and Tasks ........................................................................ 293 Effect of Operational Concepts on Operator Decision Making and Action ..........294
