ABSTRACT
With the development of the knowledge society, we have entered the postindustrial era of the service economy. Knowledge is strategic in nature and can lead to signicant competitive advantage and added value if it is understood and used correctly in business situations. Explicit knowledge comes from data and information. Applicable explicit and tacit knowledge, in turn, is created through people and novel tools. The question is how we can manage all these system inputs-including data warehouses, information ows, knowledge creation and perception, and situationspecic life and business information-and whether it is even possible to create more knowledge using the capabilities of the organization and modern technology. The service economy uses technology to meet these challenges and requirements, as well as to reach clients, organizations, and groups to offer them value-added services. Service, in broad terms, refers to the action of helping or doing work for someone else (cf. Oxford English Dictionary 2011); the concept is apt for the knowledge society and integral in knowledge services.
