ABSTRACT
The fabrication division of the IBM facility in Essex Junction is about 500,000 square feet and has approximately 2,000 employees. IBM continues to look at job relations training (JRT), but they already have some personnel relations training in their curriculum, so they have to determine what gaps JRT would fill. The sustainment of job instruction training (JIT) varies at IBM, but Jeff believes that it is being done best in the maintenance department. As JIT was becoming embedded in the fabrication or manufacturing areas of IBM, the support functions took note and quickly saw the benefits it could offer them. Laura Murray was developed as a JIT trainer and she was also a member of the Lean transformation team. Laura built on the momentum created at Essex Junction and began delivering JIT to employees at the other facilities in supply chain positions.
