ABSTRACT
The 2013/2014 Baldrige Award Criteria define the Information and Analysis category
as follows:
The Measurement, analysis, and Knowledge Management category asks how your
organization selects, gathers, analyzes, manages, and improves its data, information, and
knowledge assets; how it learns; and how it manages information technology. The category
also asks how your organization uses review findings to improve its performance. (p.16)
The Measurement, Analysis, and Knowledge Management Category is worth a total of
90 points and is broken down into the following Examination Items:
4.1 Measurement, Analysis, and Improvement of Organizational Performance
(45 points)
4.2 Management of Information, Information Technology, and Knowledge
(45 points)
The purpose of this category is to assess the types of data you collect relating to company
performance and to examine the process by which you analyze those data in order to
make decisions. This chapter describes the two Examination Items and two Areas to
Address that fall under this category. Again, each section begins with a shadowed box
containing the Examination Item, the point value, and any applicable Notes.* Areas to
Address falling under that item follow in a more lightly shadowed box. In the upper right
corner of each Area to Address box is an indication [in brackets] of whether the Area
pertains to approach, deployment, or results. All definitions and information appearing
within these boxes are taken directly from the Baldrige criteria. Following each Area to
Address is an explanation defining what the examiners are looking for in assessing your
application. Next, I have supplied a list of indicators or evaluation factors that will assist
you in interpreting the criteria and in preparing your application.
