ABSTRACT
The previous chapter presented details on how to audit your organization against the
Baldrige criteria. This approach is very thorough, but many organizations don’t have
the resources to use it to the best effect. Most of the companies I’ve worked with in
conducting Baldrige assessments over the past few years don’t use the full-scale audit
approach. Rather, a number of other basic methods are used. These are listed below in
order of least to most objective and thorough, and of least to most expensive.
