ABSTRACT

A valuable reference for those involved in the field of ambulatory patient care, Improving Quality in Outpatient Services offers time-tested instruction on how to create a world-class outpatient program. It supplies a high-level overview of current opportunities, national quality programs, and challenges outlining the policies, procedures, and plan

chapter 1|14 pages

Defining Outpatient Healthcare

chapter 3|18 pages

Engineering the Customer Connection

chapter 4|10 pages

Policies, Procedures, and Plans

chapter 5|20 pages

‚e Human Resource Factor

chapter 6|14 pages

Measuring Quality and Safety

chapter 7|16 pages

Medication Safety

chapter 9|18 pages

Clinical Documentation

chapter 10|18 pages

Risk Management and Safety

chapter 12|18 pages

Practice Makes Perfect