ABSTRACT
Reverse logistics (RL) involves all the activities required for the retrieval of productsreturnedbycustomersforanyreason(endoflife[EOL],repair,endoflease, andwarranty)(RogersandTibben-Lembke1999).Inrecentyears,RLisreceiving increasingattentionfrombothacademiaandindustry.Thereareenvironmentalas well as economic reasons behind this trend.
