ABSTRACT

W. Edwards Deming‘s central premise was that improvements in product quality would increase productivity, improve competitive position, and help ensure long-term survival. Point 12 of his landmark 14 Points for Management says that management‘s job is to remove the barriers that keep people from taking pride in their work. That‘s exactly what this

chapter 1|12 pages

- Deming Got It Right

chapter 2|8 pages

- Removing Barriers in the Workplace

chapter 7|12 pages

- SMED (Single Minute Exchange of Die)

chapter 8|18 pages

- The Process Control Manual

chapter 9|6 pages

- Training and Retraining

chapter 10|20 pages

- Selected Topics on Working with People

chapter 11|4 pages

- Some Pointers on Working with Unions

chapter 12|12 pages

- Organizing for Success

chapter 13|34 pages

- Putting It All Together with Action Plans

chapter 14|4 pages

- A Case Study