ABSTRACT
Organizational citizenship behavior (OCB) was coined as a term by Dennis Organ and his colleagues in the early 1980s. It has come to be defined by Organ and others as discretionary individual behavior, which is not explicitly part of the formal rewards system, but does effectively assist organizations to perform their functions. Five dimensions of OCB that have received the most research attention include altruism, consciousness, sportsmanship, courtesy, and civic virtue. Although attempts have been made to relate OCB to job satisfaction, attitudes, and personality, there is not one dominant attitude or personality trait for predicting OCB, but in nearly every study, morale is consistently linked to an individual's OCB.
