ABSTRACT

Public agencies at the federal, state, and local levels are realizing just how important it is to assess and improve their current performance and to convey information on their achievements and opportunities to staff, leaders, and decision makers as well as externally to constituents. Organizational Assessment and Improvement in the Public Sector

chapter 2|22 pages

Determining Readiness for Assessment

chapter 3|26 pages

Planning the Assessment

chapter 5|34 pages

Conducting the Assessment

chapter 6|18 pages

Linking Assessment and Improvement