ABSTRACT
A Lessons Learned Support System (LLSS) is inherently a system of records that are linked to a management function, for instance, Knowledge Management (KM), that is available to provide content related to Project Evaluation (PE) for a Lessons Learned Report. ese systems must be accessible to Project Team Members (PTMs) from a reporting perspective so the information is transferable to the Lessons Learned Repository (LLR). Although most systems are computerized, paper-based (manual systems) should always be considered. Many LLSSs are adaptable to meet the specic Lessons Learned (LL) needs of the organization (i.e., through a reporting tool, such as business objects). An LLSS can range in application, size, and complexity. e key is to be able to locate the LLSS and then to determine the most appropriate use for LL (Table 4.1).
