ABSTRACT
Corrective and preventive actions are important parts of quality and reliability improvement. Therefore, they are important activities for reducing warranty claims. Corrective actions are usually developed and implemented in response to nonconformances that occur during the manufacturing process. For warranty claims reduction they are developed and implemented in response to customer complaints and to defects found during customer service rework and repair activities. Data collection and analysis of the defects found during the servicing of warranty claims tell you what problems need to be corrected and can even prioritize the problems for you.
