ABSTRACT
A concise definition of operational analytics will most surely lack precision. Defined in the negative, operational analytics is not about those precious aha moments or storytelling; it’s about making better decisions in the moment. While there may be many beneficial side effects, such as customer satisfaction and optimization offered by a well-operating grid, improved decision-making is the primary reason for operational analytics. It is often assumed that only strategic analytics can have high economic impact on the business, but operational analytics run the gamut from low-to high-value decisions, with an aggregate of undeniably high-impact results.
