ABSTRACT

This book is classified and organised into three major headings: personal effectiveness, leadership, and communication. It focuses on interpersonal management skills and explains what it takes to improve how frontline managers and supervisors communicate and relate to their employees and customers.

part |2 pages

Section I

chapter 2|4 pages

How to Work with Information Overload

chapter 3|4 pages

Asking Better Questions

chapter 4|4 pages

Coaching at Work

chapter 5|6 pages

How to Deal with Difficult People

chapter 6|4 pages

The Gift of Business Failure: Resilience

part |2 pages

Section II

part |2 pages

Section III

part |2 pages

Section IV