ABSTRACT
As you approach your program’s official go-live, be diligent in preparing for the handover to operations, end users, or your customer. Your goal is to seek formal acknowledgement by the governance board that your program has achieved its defined objectives. Beyond the stated objectives, you should strive to demonstrate that you have met any additional expectations set up front by your key stakeholders. To do this, you should schedule a formal operational readiness review, which is a meeting with the governance board (or executive steering committee) that details all aspects of preparations for moving the program fully into operations. This covers not just the new system or process. Operational readiness encompasses all of these areas-people, process, technology, and culture-as depicted in Figure 11.1.
