ABSTRACT

As was described in Figure 4.1 (Chapter 4), the design process includes the stage of understanding the user and the context of use. During this stage, various information on the user and the context of use will be collected in order to specify the design requirements. It is the stage where the user research should be done. Information on the use of the current product and service will surely be quite useful for planning and designing the next version or the next artifact. This is where the information will be used in terms of the real use of artifacts by real users in the real context of use.