ABSTRACT
Controlled glossaries Controlled Document groups maintain glossaries to define common terms and abbreviations in a central location so that they do not have to be defined in each controlled document separately. Unfortunately, these company glossaries are often not maintained as well as they could be, leaving SOP readers and authors frustrated when common terms are not included in the glossary and others are included but defined in odd ways. Just as there are good and bad practices to writing and maintaining SOPs, there are also good practices to emulate and other practices to avoid in maintaining glossaries.
