ABSTRACT

This one by Debbe particularly caught our attention specific to our context on crowdsourced testing. Let us put our differences to work in the context of bringing diversity into the workplace in enhancing the feedback from end users for the product under test. While we have already seen that the crowd succeeds and, in turn, the product benefits when we bring diversity into the mix, just diversity alone is not sufficient in getting you the desired results. We mentioned in Chapter 4 that, despite the benefits crowdsourced testing bears, it has its own set of challenges and limitations that need to be addressed so as to reap the best that the model has to offer. Along with the diversity in the crowd team, the internal team that is driving this effort has to focus on creating and implementing a robust plan (a plan driven by best practices) in building a successful crowdsourced testing effort. In the same leadership session, an anonymous entry read: “A vision without a plan is a hallucination.”