ABSTRACT
The overall purposes of quality management are (1) satisfying customers, (2) conforming to requirements, (3) achieving fitness for purpose, and (4) ensuring products or services are fit for use. All these activities or tasks are required to make sure an organization’s products or services satisfy all needs for which they are intended (as documented in the statement of work) from the perspectives of processes and the people needed to make quality an effective and efficient aspect of successful project completion. Management oversight is included as a special interest component of this knowledge area because executive support is key to improving and ensuring process quality, as well as the quality of deliverables.
Quality planning involves identifying quality standards, practices, and associated activities. Planning for quality should be done in parallel with other project planning processes. The main product of quality planning is a quality management
plan that identifies the specific practices, resources, and
