ABSTRACT
On the other hand, applied research works aim at
designing tools able to be rapidly transferred to the
sector. They focus on improving existing or emer-
gent practices thanks to IT services. While working
practices are the basis of the research, we consider
that they have to be re-envisaged through the
specific viewpoint of collaboration. Therefore re-
defining working practices in a “mutually agreed”
way with practitioners is a key to the success of
service design.
