ABSTRACT

This second edition details all productivity and quality methodologies, principles and techniques, and demonstrates how they interact in the three phases of the productivity and quality management triangle (PQMT): measurement, control and evaluation; planning and analysis; and improvement and monitoring. This edition features material on practical

chapter 1|26 pages

Productivity and Quality Management Concepts

1.1 PRODUCTIVITY AND QUALITY IN THE MODERN BUSINESS ENVIRONMENT

chapter 3|14 pages

The Productivity-Quality Connection

chapter 4|60 pages

Productivity Measurement

chapter 6|38 pages

Productivity and Quality Planning

chapter 7|16 pages

Techniques for Resolving Quality Problems

chapter 12|4 pages

Conclusion