ABSTRACT
Introduction Theprecedingchaptershaveledtotwoconclusions.Thefirstisthatweareunlikelyto achieverealbenefitsfrominformationtechnologyunlesswefindwaysofdesigningfor thehumanandorganisationalchangesthatareneededaswellasdesigningthetechnical changes.Thesecondconclusionisthatexaminationofsystemsdesignprocesses suggeststhatcurrentmethodsdonotsystematicallyaddresstheseissues.Theimplicationisthatwemustseekwaysofcompensatingforthecurrentemphasisuponthe technicalsideofthechangeprocess.Thischapteroffersanoverallstrategyforaccomplishingthispurposeandprovidestheframeworkforthesubjectsaddressedinthe remainderofthebook.Thechapterisstructuredintermsofasetofpropositions which(1)establishtheobjectivesweareseekingtoachieveand(2)specifythe conditionswhichmustbemetifwearetoachievetheseobjectives.Thepropositions thenprovidethecriteriabywhichwemayexaminethespecificideasandmethods discussedinlaterchapters.
