ABSTRACT
If the world around us were static, if nothing changed very much, the task of managing would be relatively easy. But that’s not the way the world is. Things don’t stand still. The competitive environment around us is always evolving. Internal improvements are required to remain competitive. The ancient Greek, Heraclitus, once observed that the only constant in the world is change. Constant change drives a need for continual decisions about what to change, what to change it to, and how to make the change happen.
