ABSTRACT
Before you buy a switch, hire an agent, install a single piece of software, train any agents — before you take a single call — you're going to have to find a place to put your center. Site selection is one of the biggest decisions you'll make. It affects every decision that comes after — from the kinds of wiring you install to the services you offer your customers, for years to come. Where do you locate your call center to provide the maximum advantage to your organization and your customers?
