ABSTRACT

RationalThinking Howdoyoufeelwhenyou'rehandlingacallfrom

aniratecustomer?Haveyoueverconcentratedon themetabolicchangesgoingoninsideyourbody? Trydoingthis:Payattentiontothewayyoufeelthe nexttimeyouhandleacallfromaniratecustomer. Getintouchwithyourbodyandfullycomprehend what'sgoingon.Ihavedonethis;here'showIfelt thelasttimeIhandledoneofthesecalls.