ABSTRACT
A P^act fK-ol Gu i de t o Cal i C e n t e r T e c h n o l o g y Chapter 9
System Processing an automatic call distributor ( a c d ) call is ¡- from FIVE to SEVEN TIMES more complex than an average administrative call processed by a PBX, and therein lies a key issue as to why a generalized switch such as a PBX or CO does not make the most desirable ACD platform.
