ABSTRACT
Rapid developments of technology and the diffusion of technology into most settings imply that people of all ages, including older adults, are constantly confronted with the need to learn new things at work (e.g., new software applications, new job procedures); at home (e.g., medical devices, media products); and in service environments (e.g., automatic teller machines (ATMs), self-service ticket kiosks at airports). In addition, older adults generally report that they would be more receptive to using new technologies, such as ATMs, if they were provided with training and instruction. Thus, the topics of learning and training are critical issues in considering design for older adults.
