ABSTRACT
MOST WELL-RUN ORGANIZATIONS have turned their mainframe into a data repository and given the tools to the business units to query and report in any format they choose. The time it takes to custom develop software, eliminate backlogged projects, and respond to customer complaints should be decreasing, but because of increasing user demands, this is not always the case. Many clients have an insatiable appetite for more and newer technology. In some cases, users are as sophisticated in their use of generic software as the IS professional is about languages and logic.
