ABSTRACT
This i s d i f f i c u l t t o d e f i n e . The bas i c premise i s that the concept of q u a l i t y assurance i s much wider than that of q u a l i t y c o n t r o l . Qual i ty assurance s t a r t s with the f i r s t te lephone c a l l from the c l i e n t and ends when the cons truc t ion i s handed over to the customer. Everyone in the company i s involved in t h i s e f f o r t and every person ' s r e - s p o n s i b i l i t i e s must be def ined i f good product q u a l i t y i s to be ensured.
