ABSTRACT
I don’t like to use personal experience as a platform for making generalizations about the call center industry. But I had an experience with a center recently that might prove instructive.
In dealing with a financial institution, a major bank, I had reason to question several items on a statement. Two of the transactions listed were mysterious to me — they were debit card transactions that listed a date and a vendor address, but no other information. I called the bank’s help line to find out what company was behind those charges.
