ABSTRACT
The question is not whether, but when. And an even better question is: are there any signposts we can use to identify a change in national economic fortunes ahead of the curve?
In an informal way, the call center industry may be a leading indicator of the economy-to-come. Its informal for two reasons. First, because of the nuanced variety of components that make up the industry, and the many different ways you can segment it (horizontal vs. vertical; service vs. sales; equipment vs. software vs. services, etc.).
