ABSTRACT
It’s been two days since Michael and Richard had the interviews with the management team and conducted their on-the-floor observations. Chuck tells them that his people are on edge.
“What exactly does that mean, Chuck?” “Well, there’s been an endless stream in and out of my office, everyone
thinking that they are the center point of the problem and, without exception, believing that this is unfair. Mostly, they just want you to go away!”
