ABSTRACT
Richard addresses the group after lunch. “Why do we have processes? The answer is really simple: We do it so that what we make turns out the same way every time. If someone offers us a cup of coffee, we might specify milk or cream or how much, how much sugar or sweeteners, whether we like strong or weak, and maybe even if we can have decaffeinated. We do this because we know what we want and because we know what it will taste like, within limits. Processes are no different. A good process gives us a reliable and a reproducible output. What we get at the end will be what we expect to get-within predetermined limits.”
