ABSTRACT
This book offers a new perspective on improving healthcare that draws inspiration from sources as diverse as American healthcare history, Lean Six Sigma, patient experience, employee engagement, clinical microsystems, physician burnout, and industrial design thinking. This work focuses on the three value streams that form the foundation of all healthcare service processes: healthcare-worker value stream, patient value stream, and organizational process. The interaction of patients and healthcare workers in the context of these three value streams creates the meaningful experience that is essential to healing and to the success of healthcare organizations. Meaningful healthcare experience design guides the work of designing these value streams and improving them to promote experiences that are meaningful and healing for both patients and healthcare workers.
TABLE OF CONTENTS
part 1|54 pages
Meaningful Healthcare Experiences
chapter Chapter 4|18 pages
Proxemics, Emotions, Power, and Generations in Meaningful Healthcare Experiences
part 2|52 pages
Designing Meaningful Healthcare Experiences
part 3|56 pages
Implementing Meaningful Healthcare Experience Design in Organizations
chapter Chapter 14|14 pages
Introducing Meaningful Healthcare Experience Design into Healthcare Organizations
part 4|108 pages
Insights into American Healthcare History
chapter Chapter 20|50 pages
Ten Transitions from Twentieth-Century to Twenty-First-Century American Healthcare
part 5|18 pages
Reflections on American Healthcare