ABSTRACT

This book provides a complete guide on fraud hotlines. It is designed to educate readers with respect to the history, purpose, operation, use and utility of fraud hotlines. It also equips readers with the knowledge to create, analyze and assess the performance of fraud hotlines.

chapter 1|10 pages

Background, Use, and Value

chapter 2|20 pages

History

chapter 3|34 pages

Hotline Design

chapter 5|20 pages

Theoretical Perspectives

chapter 6|218 pages

Case Studies

chapter 7|16 pages

Special Topics