“Influence”: Least Discussed Yet the Most Important Quality of a Seasoned Lean Change Leader

What is influence? According to one edition of the Oxford Dictionary, influence is “the capacity to have an effect on the character, development, or behavior of someone or something, or the effect itself.” What is influence for a Lean Change Leader? For a Lean Change Leader, influence is the ability to engage one and all and shape their actions and behavior to bring about positive change that affects the efficiency and effectiveness of an enterprise.