ABSTRACT
Abstract ................................................................................................... 79 3.1 Introduction .................................................................................... 80 3.1.1 Background of the Study .................................................... 82 3.1.2 The Study Area ................................................................... 83 3.1.3 E-Governance in Coimbatore City Municipal
Corporation ........................................................................ 84 3.1.3.1 Coimbatore City Municipal Corporation
(CCMC) Website ................................................. 85 3.1.3.2 Payment of Taxes Through Collection
Centers and Online Payment Gateway ................ 86 3.1.3.3 Issue of Certificate/ Licenses Through
Facilitating Center and Online ............................ 86
3.1.3.4 Online Building Plan Submission and Approval System ............................................... 86
3.1.3.5 Status Tracking of Application .......................... 87 3.1.3.6 E-Tendering System .......................................... 87 3.1.3.7 Biometric Scanning for
Attendance Management ................................... 88 3.1.3.8 Waste Truck Monitoring System ....................... 88 3.1.3.9 Asset Management Software ............................. 89 3.1.3.10 Computerized Financial Accounting System .... 89 3.1.3.11 Communication System .................................... 89 3.1.4 Objectives of the Study ...................................................... 90 3.2 Review of Literature ...................................................................... 91 3.3 Constructs Under Study ................................................................. 96 3.3.1 Demographic Factors ......................................................... 96 3.3.2 Perceived Usefulness ......................................................... 97 3.3.3 Perceived Ease of Use ........................................................ 97 3.3.4 Trust .................................................................................... 97 3.3.4.1 Perceived Risk ..................................................... 97 3.3.4.2 Website Quality ................................................... 98 3.3.4.3 Computer and Internet Skills .............................. 98 3.3.4.4 Intention to Use ................................................... 98 3.4 Research Methods .......................................................................... 98 3.4.1 Reliability and Validity of the Questionnaire ..................... 99 3.4.2 Demographic Profile of the Respondents of the Survey .... 99 3.5 Data Analysis ............................................................................... 101 3.5.1 Descriptive Statistics ........................................................ 101 3.5.1.1 Computer and Internet Skills ............................ 101 3.5.1.2 Perceived Usefulness of the CCMC Website .........102 3.5.1.3 Perceived Ease of Use of the CCMC Website .......103 3.5.1.5 Trust ................................................................... 103 3.5.1.6 Website Quality ................................................. 104 3.5.1.7 Intention to Use ................................................. 104
3.5.2 Z-Test for Gender ............................................................. 104 3.5.3 One Way ANOVA............................................................. 106 3.5.4 One Way ANOVA-Age .................................................... 106 3.5.5 One Way ANOVA-Education ........................................... 109 3.5.6 One Way ANOVA-Occupational .......................................110 3.6 Findings and Discussion ...............................................................113 3.6.1 Influence of Demographic Factors ....................................113 3.6.1.1 Computer and Internet Skills and
Demographic Factors .........................................116 3.6.1.2 Role of Demographic Factors on Citizen’s
Perception Towards E-Government Web Portal Services and Their Intention to Use the Same ..................................................116
3.6.2 Perceived Usefulness and Perceived Ease of Use .............117 3.6.3 Trust ...................................................................................118 3.6.4 Perceived Risk ...................................................................119 3.6.5 Website Quality .................................................................118 3.6.6 Intention to Use ................................................................ 120 3.7 Conclusion ................................................................................... 122 Keywords .............................................................................................. 122 References ............................................................................................. 122
ABSTRACT
