ABSTRACT
I do every day of my life.’ • ‘We offer a great service; it doesn’t matter how we put ourselves
across.’
Such views lead to poor client handling. Breakdowns in communication. And in the final analysis, a loss of business and income.
I do every day of my life.’ • ‘We offer a great service; it doesn’t matter how we put ourselves
across.’
Such views lead to poor client handling. Breakdowns in communication. And in the final analysis, a loss of business and income.