ABSTRACT
There used to be a lot of talk in the 1980s about the Rolls Royce service and the Metro service. There was a tendency to assume that all clients had to have the Rolls Royce service whether they wanted it or not. I’ve even heard solicitors exclaim, ‘But you can’t do that – that’s cutting corners. The client has no choice in the matter!’ Client management is about client choice but that does not mean that clients tell us how to do our job. We explain and make recommendations. In some extreme cases, we would be right not to do the work but, in the vast majority of cases, a sensible agreement can usually be reached.
