ABSTRACT
How many times have you got half-way through a case and realised that you haven’t actually seen the client yet, or that you don’t have his fax number or that you haven’t realised that the timescale was urgent? How often have you got to the billing stage and wondered how on earth you’re going to recover all that work in progress and justify them to the client? How many times have you written off your profit margin with a sigh exclaiming, ‘The client/case just won’t stand the cost!’ How often have you blamed the overheads for making you unprofitable?
