ABSTRACT
The result is a happy client who thinks that you are responsive, which you are; and not stuffy, which we aren’t any more. You then complete a written case plan based on the form contained in Appendix 2. This is capable of many variations, but what is important is that first, you are working to stated standards of practice laid down by your firm for quality control purposes. By agreeing or amending the specification with the client, you are adding into it the client’s input and quality assurance aspects.
