ABSTRACT
The situational crime prevention approach directs us to examine the detailed situations in which the opportunities for crime arise. In Chapter 2, we identified in Figure 2.2 the route that a product takes from manufacturer to customer and the main points of interaction that occurred between businesses and between customers and businesses along the way. Opportunities for crime occur at each point. For example, theft of a product may occur at the beginning of the chain within the manufacturer’s premises, theft from vehicles may occur when the product is en route to the retailer, or in the e-commerce value chain, en route directly to the customer. Theft of product may occur from the retail floor in several different ways, such as by employee theft, shoplifting or employee-customer collusion. Finally, theft of a product may occur at the point of the customer receiving the product through home delivery by dishonest customers who claim non-receipt of the product. The solutions to all of these kinds of theft are usually found by examining in minute detail what actually happens during a particular transaction at a particular point in the value chain.
