ABSTRACT

Used properly jargon can be effective, but used incorrectly it can damage communications, waste time and money, and harm public, patient and staff relations. This book will enable and encourage readers to use language that the intended audience will understand. It provides practical advice based on the author's experience of producing National Health Service documents and contains explanations of common NHS jargon, with alternatives. Plain speaking and writing techniques are included, and there are numerous examples from real NHS management communications. This is an invaluable book for Health Service managers, clinicians with management responsibilities and all those responsible for communicating information about healthcare.

part |2 pages

Part One NHS jargon

chapter 1|12 pages

Recognising and categorising NHS jargon

part |2 pages

Part Two Jargon and the organisation

chapter 3|8 pages

Describing benefits to staff

chapter 4|10 pages

Convincing enough of the right people

part |2 pages

Part Three Plain language guidelines

chapter 6|10 pages

Planning your plain document

chapter 7|14 pages

Writing plainly

chapter 8|16 pages

Tackling NHS jargon

chapter 9|12 pages

Testing and revising your plain document