ABSTRACT

What Makes a Good Health Care System? examines the various assumptions that underpin the different views of what makes a good health care system. The national systems in the UK, Australia and Canada are thoroughly examined. Each country has a different view of what a good health care system is trying to achieve, and the book elucidates these by highlighting key policy documents and comments from key stakeholders. Case studies emphasise the diverse needs and expectations of individuals, examining and comparing concepts of health needs, quality as a measure of 'good-ness' and the various ideas on Gold Standards. This book will be valuable reading for all healthcare managers and clinicians with management responsibilities, as well as policy makers and shapers and all those with a general interest in health.

part |24 pages

Patients are a virtue

chapter |1 pages

Making patients your partners

part |31 pages

Watch your language

chapter |4 pages

Medicine and the English language

chapter |3 pages

Writing and speaking painlessly

chapter |2 pages

Splitting atoms and infinitives

chapter |8 pages

The future of medical publishing

part |29 pages

Physician, heal thyself

chapter |2 pages

Do you speak “Medispeak”?

chapter |1 pages

The doctor patient

chapter |1 pages

Manners and medicine

chapter |2 pages

Reading to keep up to date

chapter |1 pages

Doctor-to-doctor communication

part |16 pages

Managing your practice

chapter |2 pages

Hiring? Use this checklist

chapter |2 pages

How to handle complaints

part |3 pages

Quiz

chapter |2 pages

Are you a good communicator?

part |3 pages

Patient questionnaire