ABSTRACT

This book contains advice on your rights as a consumer. If you have ever purchased faulty goods or experienced unsatisfactory service, this book puts you in control of the situation.

chapter 1|2 pages

Think before you buy

chapter |1 pages

‘Right is might’

chapter 2|1 pages

A binding contract

chapter |11 pages

Supply of goods

Safety

chapter 3|2 pages

Distance selling

chapter |6 pages

The right to written information

chapter 4|4 pages

Buying cars

New cars

chapter |4 pages

Stolen cars

chapter 5|2 pages

Holidays from hell

chapter |1 pages

Price

chapter |3 pages

Financial security

chapter 6|1 pages

Contracts for services

chapter |5 pages

Quality of service

chapter 7|1 pages

Check the small print

chapter |2 pages

The spin—and the truth

chapter |1 pages

Stand your ground

chapter 8|2 pages

Successful complaining

Before you start Trading Standards

chapter |2 pages

Unsatisfactory services

chapter |4 pages

Ombudsmen for all occasions

chapter |2 pages

Probable effect

chapter |3 pages

Be organised!

chapter |1 pages

If they still won’t see reason

chapter 9|1 pages

See you in court

chapter |1 pages

Claim online

chapter |2 pages

What can the defendant do?

chapter |4 pages

Standard Letters

Faulty goods Standard Letter 1

chapter |9 pages

Non-Standard Letters

The dodgy curtain pole

chapter |1 pages

Useful contacts

chapter |3 pages

Free information

Trading Standards

chapter |18 pages

Holidays in hell

ABTA (Association of British Travel Agents)