ABSTRACT

'This is an excellent 'do-it-yourself' introductory study to public sector management, covering a wide range of issues, including recent public service reforms. I recommend it to anyone interested in the practice and study of public sector management.' - Tony Ayers, National President, Institute of Public Administration Australia

The traditional view of public sector management is under challenge. The shifting boundaries of the public-private sector are transforming the nature of the public sector in the 21st century and placing increasing demands on managers. This user-friendly handbook examines the changes that have taken place over the last twenty years and addresses the practical issues faced by public servants today. It makes abundant use of exhibits, case studies and real world examples to illustrate key concepts in public sector management. By including many 'points for reference', the authors challenge readers to apply both theory and practice to those public services situations with which they are familiar.

Australian Handbook of Public Sector Management is a unique blend of academic and practical approaches to current management practices in the public sector. It has been designed to assist students and those new to the public sector to develop the knowledge and skills they require to provide high quality public services.

chapter 1|10 pages

The public sector

chapter 3|16 pages

The public policy process

chapter 6|14 pages

Financial management and budgeting

chapter 7|12 pages

Human resource management

chapter 8|13 pages

Diversity management

chapter 11|14 pages

Performance management

chapter 12|12 pages

Managing quality

chapter 14|11 pages

Change management

chapter 15|12 pages

Accountability

chapter 16|8 pages

Conclusion